On the same day whistleblower Frances Haugen was testifying before Congress about the harms of Facebook and Instagram to children in the fall of 2021, Arturo Bejar, then a contractor at the social media giant, sent an alarming email to Meta CEO Mark Zuckerberg about the same topic.
In the note, as first reported by The Wall Street Journal, Bejar, who worked as an engineering director at Facebook from 2009 to 2015, outlined a “critical gap” between how the company approached harm and how the people who use its products — most notably young people — experience it.
“Two weeks ago my daughter, 16, and an experimenting creator on Instagram, made a post about cars, and someone commented ‘Get back to the kitchen.’ It was deeply upsetting to her,” he wrote. “At the same time the comment is far from being policy violating, and our tools of blocking or deleting mean that this person will go to other profiles and continue to spread misogyny. I don’t think policy/reporting or having more content review are the solutions.”
Bejar believes that Meta needs to change how it polices its platforms, with a focus on addressing harassment, unwanted sexual advances and other bad experiences even if these problems don't clearly violate existing policies. For instance, sending vulgar sexual messages to children doesn't necessarily break Instagram's rules, but Bejar said teens should have a way to tell the platform they don't want to receive these types of messages.
Two years later, Bejar is testifying before a Senate subcommittee on Tuesday about social media and the teen mental health crisis, hoping to shed light on how Meta executives, including Zuckerberg, knew about the harms Instagram was causing but chose not to make meaningful changes to address them.
“I can safely say that Meta’s executives knew the harm that teenagers were experiencing, that there were things that they could do that are very doable and that they chose not to do them,” Bejar told The Associated Press. This, he said, makes it clear that "we can't trust them with our children."
Bejar points to user perception surveys that show, for instance, that 13% of Instagram users — ages 13-15 — reported having received unwanted sexual advances on the platform within the previous seven days.
In his prepared remarks, Bejar is expected to say he doesn’t believe the reforms he’s suggesting would significantly affect revenue or profits for Meta and its peers. They are not intended to punish the companies, he said, but to help teenagers.
“You heard the company talk about it ‘oh this is really complicated,'” Bejar told the AP. “No, it isn’t. Just give the teen a chance to say ‘this content is not for me’ and then use that information to train all of the other systems and get feedback that makes it better.”
The testimony comes amid a bipartisan push in Congress to adopt regulations aimed at protecting children online.
Meta, in a statement, said “Every day countless people inside and outside of Meta are working on how to help keep young people safe online. The issues raised here regarding user perception surveys highlight one part of this effort, and surveys like these have led us to create features like anonymous notifications of potentially hurtful content and comment warnings. Working with parents and experts, we have also introduced over 30 tools to support teens and their families in having safe, positive experiences online. All of this work continues.”
Regarding unwanted material users see that does not violate Instagram's rules, Meta points to its 2021 " content distribution guidelines ” that say “problematic or low quality” content automatically receives reduced distribution on users' feeds. This includes clickbait, misinformation that's been fact-checked and “borderline” posts, such as a ”photo of a person posing in a sexually suggestive manner, speech that includes profanity, borderline hate speech, or gory images."
In 2022, Meta also introduced “kindness reminders” that tell users to be respectful in their direct messages — but it only applies to users who are sending message requests to a creator, not a regular user.
Bejar's testimony comes just two weeks after dozens of U.S. states sued Meta for harming young people and contributing to the youth mental health crisis. The lawsuits, filed in state and federal courts, claim that Meta knowingly and deliberately designs features on Instagram and Facebook that addict children to its platforms.
Bejar said it is “absolutely essential” that Congress passes bipartisan legislation “to help ensure that there is transparency about these harms and that teens can get help” with the support of the right experts.
“The most effective way to regulate social media companies is to require them to develop metrics that will allow both the company and outsiders to evaluate and track instances of harm, as experienced by users. This plays to the strengths of what these companies can do, because data for them is everything,” he wrote in his prepared testimony.
